Frequently Asked Questions

PixelFixer is a visual bug tracking platform that lets you pin bugs directly on your website, capture screenshots with full context, and manage everything in customizable Kanban boards.

Sign up for a free account, create a team and project, then install the widget on your website. You can start reporting bugs within minutes.

You can add a small JavaScript snippet to your website, or use our browser extension. No server-side installation required.

Click anywhere on your website to create a pin. PixelFixer automatically captures a screenshot, browser metadata, console logs, and network state — giving developers full context.

Yes! The widget supports screen recording. Click the record button, reproduce the bug, and submit. The video is attached to your bug report.

Absolutely. The widget is designed to work with single-page applications (React, Vue, Angular) and handles route changes seamlessly.

Yes! Our free plan includes up to 3 projects, 5 team members, and 100 MB of storage — enough for small teams to get started.

Yes. You can downgrade or cancel your subscription at any time. Your data remains accessible, but you won't be able to create new items beyond the free plan limits.

We offer a 30-day money-back guarantee. If you're not satisfied, contact support for a full refund.

Yes. We use end-to-end encryption for data in transit, follow GDPR principles, and never sell your data. Two-factor authentication is available for all accounts.

Yes. You can export your complete data (GDPR Data Export) from Settings at any time.

Data is stored in secure, encrypted databases. For Enterprise plans, we offer regional data residency options.

Yes! We have a full REST API for creating, reading, and managing projects and tasks programmatically. API documentation is available at /docs.

Webhook support is available for Pro and Enterprise plans, enabling integration with Slack, GitHub, Jira, and other tools.